Privacy Policy - Equianos

1. Introduction

At Equianos, accessible at equianos.com, we are firmly committed to protecting your privacy and personal data. As part of our operations, we recognize the importance of upholding data protection principles, respecting your rights, and ensuring transparency in how we collect, use, and share your information. This Privacy Policy outlines our practices, aligned with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other relevant data protection laws. We prioritize a privacy-first approach and take appropriate measures to safeguard your personal data.

2. Scope of This Policy and Data Controller Information

This Privacy Policy applies to all personal information collected through your interaction with equianos.com, including our services, applications, communications, and other engagements. For the purposes of data protection laws, the data controller responsible for the processing of your personal data is Equianos, which can be contacted via [email protected].

3. Categories of Personal Data Processed

Depending on your use of our website and services, we may collect, process, or receive the following categories of personal data:

a. Usage Data
Includes data such as IP addresses, browser type and version, language preference, pages visited, time spent on pages, referral URLs, and session activity.

b. Account Data
Includes information provided when you create or manage an account with us, such as your full name, email address, postal address, contact number, and login credentials.

c. Profile Data
Includes your stated or inferred preferences, interests, product or service history, feedback, survey responses, and browsing behavior.

d. Communication Data
Includes messages sent through contact forms, customer support interactions, emails exchanged with our team, and notes or metadata from such communications.

e. Technical Data
Includes device identifiers, system configurations, device model, operating system version, mobile network information, and browser plug-in details.

f. Transaction Data
Includes information related to purchases, delivery information, billing details, payment method data (processed via secure third parties), and transaction records.

g. Preference Data
Includes your preferences in receiving marketing from us and your communication choices including subscriptions and product interest indicators.

4. Legal Bases for Processing

We process your personal data on the following lawful bases:

– Consent: When you explicitly provide your consent for specific processing activities.
– Contractual Necessity: Where processing is necessary for the performance of a contract with you, or to take pre-contractual steps at your request.
– Legal Obligation: Where we have statutory obligations to process certain data.
– Legitimate Interests: Where processing is necessary for our legitimate business interests, provided such interests do not override your privacy rights.

5. Your Data Protection Rights

You have the following rights under GDPR and CCPA, which you may exercise by contacting us at [email protected]:

– Right to Access: You can request access to the personal data we hold about you.
– Right to Rectification: You can request corrections to any inaccurate or incomplete data.
– Right to Erasure: You can request deletion of your personal data, subject to legal exceptions.
– Right to Restriction: You can request that we restrict processing of your data in certain circumstances.
– Right to Portability: You can request to receive your data in a structured, commonly used, machine-readable format or transfer it to another controller.
– Right to Object: You can object to how we process your data for direct marketing or on grounds related to your particular situation.
– Right to Non-Discrimination: Under CCPA, you will not be discriminated against for exercising your privacy rights.

6. Security Measures

We implement appropriate technical and organizational safeguards to protect your personal data. These measures include but are not limited to:

– Data encryption in transit and at rest
– Access control and authentication procedures
– Regular security audits and vulnerability assessments
– Secure hosting environments and firewall protection
– Staff data protection training and confidentiality obligations
– Routine data backups and redundancy systems

7. International Data Transfers

In certain instances, your personal data may be transferred to, and stored at, locations outside of your jurisdiction, including countries not recognized as having adequate legal protections for personal data. Where such transfers occur, we rely on Standard Contractual Clauses or other legally approved mechanisms to ensure equivalent levels of data protection are maintained in compliance with GDPR and other applicable laws.

8. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, including for the fulfillment of contractual obligations, legal requirements, dispute resolution, and business operations. Specific retention timeframes include:

– Account and Profile Data: Retained as long as your account remains active
– Transaction Data: Retained for 7 years for tax and audit purposes
– Communication Data: Retained for up to 3 years from last contact
– Usage and Technical Data: Retained for up to 24 months for performance and security analysis
– Preference Data: Retained until you withdraw your consent or modify your preferences

9. Cookie Policy

We use cookies and related technologies to enhance user experiences and ensure the functionality of equianos.com. Types of cookies used include:

– Essential Cookies – Required for core site functionalities and security.
– Functional Cookies – Enable enhanced personalization and remembering of user preferences.
– Analytics Cookies – Help us understand visitor behaviors and improve website performance.
– Performance Cookies – Measure application performance and loading speeds.

10. Cookie Management and Compliance

You are free to manage your cookie preferences through your browser settings and our cookie banner tool, which appears during your first visit to equianos.com. European and California visitors are offered clear opt-in mechanisms for the use of non-essential cookies, in accordance with GDPR and CCPA standards. You may revoke your consent at any time by adjusting your selections in the cookie settings.

11. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect or solicit personal data from children under 13. If we become aware that personal information has been collected from a child without verified parental consent, we will take prompt steps to delete such data. If you believe a child under 13 has provided personal data to us, please contact us at [email protected].

12. Policy Changes and Notifications

We may revise this Privacy Policy from time to time in response to changes in applicable law, our data processing practices, or for operational, legal, or regulatory reasons. Substantive changes will be communicated through prominent notice on equianos.com or via email where appropriate. We encourage you to review this policy periodically to remain informed of how your data is handled.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our privacy team at [email protected].

We uphold full compliance with applicable privacy and data protection laws. Your trust is of utmost importance to us, and we remain at your service for all privacy-related inquiries via [email protected].